Confidentiality Policies

SLV Expert inc. («SLV Expert», «we» or «our») is committed to informing you of the use that we make of the information we collect when you visit our website, visit or interact with our social media pages or when you retain our services. The current Policy aims to define and assist you in understanding our practices with respect to the collection, use, disclosure and retention of personal information.

1. Who we are and what is our commitment?

SLV Expert is a Montreal-based company specialized in developing tools with the Microsoft Office suite and in offering trainings.

SLV Expert is the «data controller» of the personal information of its website visitors and customers («you» or «your»). SLV Expert is committed to protecting the confidentiality of personal information entrusted to it. We recognize that the protection of your privacy is an essential element in the public’s trust.

By providing us with personal information, you agree that it will be processed in accordance with what is stated in this Confidentiality Policy and you authorize SLV Expert, its third parties and service providers to process your personal information for the purposes stated below.

1.1. Links to other sites

Please note that the SVL Expert website may contain links to other website managed by third parties. These links are only provided for your convenience. SLV Expert has no control over third party’s website. Any personal information submitted trough these sites is subject to their privacy policies. Therefore, the fact that such a link is found on our website does not engage the responsibility of SLV Expert.

2. What is a «personal information»?

In this Policy, the term «personal information » refers to any information (regardless of its format) that relates to a person and allows, directly or indirectly, to identify them for example their name, residential address, birthdate, etc. The information that is anonymized or aggregated and cannot be directly or indirectly associated with an identifiable individual is not considered personal information.

3. What personal information do we collect and by what means?

We may collect certain personal information about you in the following circumstances:

When you contact us, we collect your identifiers and your contact information, notably your name, phone number and email address as well as the information included in your request.
When you subscribe to our newsletter, we collect your email address.
When you interact with our social media accounts, such as LinkedIn, for example if you «like» our page or if you leave a comment, we may collect certain information about you such as your name and your profile picture. The information we collect depends on what these social networks share with us and the privacy settings you have selected. We suggest you consult the privacy policies of these social networks to learn more.
When you visit our website, we may collect certain technical data through cookies on your browser or your device as well as your use of the website. This may contain information about your visit to or use of our website, including your device or computer’s IP address and the browser used to access our website. For more information, please refer to section 10 of this Policy.
When you subscribe to services, details about the contact person, as well as with billing information like billing address, bank account data, or other payment system details, are collected.
When you create an account on our website, your email address, physical address and payment method are collected.
When you apply for a job with SLV Expert, we collect information contained in your application file such as your name, your email address, telephone number, work experience and references.
Any other personal information submitted. Please be advised that if you provide us with personal information regarding other individuals (such as your clients, directors, officers, shareholders or beneficial owners) you must ensure that you have notified them that you are sharing their information with us and have obtained their consent to such disclosure of their information.

3.1. Do we receive personal information through third parties?

We might obtain personal information from third parties, both private and public (such as social media, business partners, etc.). Any personal information that is not collected directly from you will be collected in accordance with the requirements of applicable legislation.

4. How we use your personal information?

We collect, use and divulge personal information for the purposes identified at the time of collection or as permitted by law. This includes, but is not limited to the following means and purposes:

Respond to request when you contact us.
Establish and maintain business relationships with our clients, particularly in the context of account administration, invoicing and collection.
Offer our services especially for the online training.
To make our website easier to use and to make sure that content is relevant and presented in the most effective way for you and your device.
Expand our business as well as for marketing purposes, in particular through our newsletter.
Recruit staff and evaluate your application for employment.
Comply with applicable legal requirements.
Any other purpose for which you have consented at the time of collection or as required by law.

In accordance with applicable legislation, SLV Expert limits the collection of personal information to what is strictly necessary to fulfil the purposes for which it is collected.

5. Who can access your personal information?

Your personal information may be shared with the following individuals to fulfill the purposes identified in the above section or otherwise with your consent:

SLV Expert employees who have the authority and the real need to access personal information to accomplish their task.
Certain entities that help us provide our services, such as third-party contractors and service providers who assist us in, but not limited to, accounting management, sending emails, legal advice, debt collection, services related to our website, data storing and IT support. These service providers have access to the personal information necessary to perform their duties and may not use this information for purposes other than to fulfill their mandate. They are required to maintain the confidentiality of this information.

We may also share personal information in other situations, including with government authorities, where required by law.

6. Consent

In most cases, SLV Expert will obtain directly from you, and with your consent, the personal information necessary. Subject to exceptions provided by law.

By voluntarily providing us with your personal information, you consent to its collection, use and disclosure in accordance with this Policy. In some cases, your consent may be «implied» meaning that your consent is deemed based on your action o inaction at the time of collection, use or sharing of your personal information. We generally obtain your consent when we want to use your personal information for a new purpose or for a purpose other than those specified at the time of collection in this Privacy Policy in accordance with applicable privacy law.

Please note that you may refuse to provide us with personal information. You may also withdraw your consent to the collection, use and disclosure of your personal information in accordance with this Policy by sending us a written notice, subject to legal or contractual restrictions. Withdrawing your consent may affect our ability to provide you with certain services or to process your request where the use and/or disclosure of your personal information is necessary. In some circumstances legal requirements may prevent you from withdrawing your consent.

7. What are your privacy rights?

Depending on the applicable laws, you may have the right to:

Access, correct or delete the personal information we hold about you.
Withdraw your consent (if applicable) as indicated in section 6 of this Policy.
Receive more information regarding SLV Expert’s processing of your personal information, particularly with regards to the categories of people who have access to your information, how long it is stored and their source of information.
Be informed of a decision based solely on automated processing (if applicable).
Obtain a copy of the personal information we hold about you in a structured, commonly used format (Right to Portability).

To exercise your rights, please contact our Privacy Officer at the email address indicated under section 12 of this «Contact us» Policy.

8. How and for how long do we retain your personal information?

We retain your personal information for as long as necessary for the purposes identified in this Policy or for a longer period if required by law. When the intended use of personal information has been completed, the information is destroyed, erased or anonymized, unless we are required by law to retain it.

Information retained outside of Canada

SLV Expert deals with services of suppliers located in Canada. All your personal information is thus stored in Canada.

9. Governance rules and other privacy protections

Reasonable physical, technical and administrative safeguards and security measures have been put in place and are kept to protect all personal information SLV Expert has in its possession or control against unauthorised access, use, modification and communication as well as the accidental or illegal processing.

SLV Expert has also adopted policies and practices that ensure the protection of your personal information including:

The designation of a Privacy Officer who oversees compliance with applicable privacy law.
Internal policies and procedures that define the roles and responsibilities of our employees throughout the information life cycle, limit their access to this information based on the need to have access to it.
Employee training in privacy and information security.
A process for dealing with privacy complaints and requests relating to the protection of personal information, including any confidentiality incident involving personal information.
Contractual protections and other measures to ensure that the service providers with whom we share personal information maintain adequate safeguards and security standards.

10. Cookies

What is a cookie?

Cookies are small text files stored on your computer or mobile device. They include information about the browser you are using or the pages you’ve consulted.

Disabling cookies

You can delete or disable cookies at any time. To do this, refer to your browser settings. However, if you disable the use of such cookies, some pages on our website may not display correctly or certain functions may not be available.

11. Changes to this Policy

We may review and update this Policy as necessary to stay up to date with changes in our practices and applicable legislation. Please consult with the «Effective Date» at the top of this page to find out when this Policy was last revised. If the changes we make are substantial, we will highlight them where required by law, including through a notice on our websites. We encourage you to regularly check this page for the latest information on our privacy practices. By continuing to use our website, after the amended version of the Policy has been published, you agree to he changes made to this Policy.

12. Contact us

For any questions about this Policy or the management of personal information by SLV Expert in general, you can submit a written request to our Privacy Officer.

Stéphane L’Archevêque
SLV Expert inc.
Email address: larcheveque@slvexpert.com